HOW TO ORDER
Your list should be e-mailed to: email@example.com.. The address of the recipient should also be included, and any
special requirements that your country has. Please note that in the catalogue there are some species that are not available for
export. Do not, at this time, send payment. You will be notified when to send payment after your order has been inspected and
weighed to determine the shipping costs.
Payment must be by Paypal.
All packages are insured. If you received a damaged shipment, you must return the shipment to your own postal authorities and
initiate a claim. Simply stating that the bulbs are damaged will not be sufficient to receive a refund.
We can ship to any country that does not restrict the importation of bulbs.
Before placing an international order, please check with your own agricultural authorities for your country's specific requirements and restrictions.
We comply strictly with those requirements - no exceptions can be made! It is the recipient's responsibility to supply Telos with a list of
requirements from your own agricultural agencies. Please don't ask us to look into this, we are not able to do so. If your country requires an import
permit, you must supply us with that documentation. PLEASE NOTE!!!! IF WE SHIP AN ORDER, AND IT IS REFUSED BY YOUR CUSTOMS
AGENTS OR AGRICULTURAL AGENTS BECAUSE WE WERE NOT INFORMED BY YOU OF THE SPECIFIC REQUIREMENTS FOR IMPORTATION
OF BULBS BY YOUR COUNTRY, NO REFUND WILL BE ISSUED.. Refunds are not given if a customer refuses to pay import duties. Bulbs are
perishable, and cannot be returned for refunds.
We are unable to ship to Australia or New Zealand, and cannot pre-treat our bulbs with chemicals or fumigation to comply with the regulations of
All bulbs that are exported must be specially cleaned to remove every particle of soil or growing medium. This incurs a special fee (see below).
Since members of the family Amaryllidaceae are shipped with their roots on, a higher fee would be charged than for bulbs that are dormant, such
as Gladiolus or Oxalis.
All international orders must have a phytosanitary certificate. We will not ship bulbs without the necessary certification, nor will we alter the value of
the bulb shipment. We comply strictly with the law. Falsifying records or shipping without a phytosanitary certificate would be placing our nursery at
considerable risk. Packages are sent with the invoice and the phytosanitary certificate pasted to the outside of the box.
FEES AND COSTS FOR INTERNATIONAL ORDERS
Minimum order amount: $ 100.00
Phytosanitary certificate: $ 65.00
Preparation fee: $ 15.00 - $250.00 (For cleaning the bulbs for inspection)
Shipping costs: Determined at time of shipment.
of the World