HOW TO ORDER
Your list should be e-mailed to: email@example.com. The address of the
recipient should also be included, and any special requirements that your country has.
Please note that in the catalogue there are some species that are not available for export.
Do not, at this time, send payment. You will be notified when to send payment after your
order has been inspected and weighed to determine the shipping costs.
Payment must be by Paypal, credit card or Western Union.
All packages are insured. If you received a damaged shipment, you must return the
shipment to your own postal authorities and initiate a claim. Simply stating that the bulbs
are damaged will not be sufficient to receive a refund.
We can ship to any country that does not restrict the importation of bulbs.
Before placing an international order, please check with your own agricultural authorities for your country's
specific requirements and restrictions. We comply strictly with those requirements - no exceptions can be
made! It is the recipient's responsibility to supply Telos with a list of requirements from your own agricultural
agencies. Please don't ask us to look into this, we are not able to do so. If your country requires an import
permit, you must supply us with that documentation. PLEASE NOTE!!!! IF WE SHIP AN ORDER, AND IT IS
REFUSED BY YOUR CUSTOMS AGENTS OR AGRICULTURAL AGENTS BECAUSE WE WERE NOT
INFORMED BY YOU OF THE SPECIFIC REQUIREMENTS FOR IMPORTATION OF BULBS BY YOUR
COUNTRY, NO REFUND WILL BE ISSUED.. Refunds are not given if a customer refuses to pay import duties.
Bulbs are perishable, and cannot be returned for refunds.
We are unable to ship to Australia or New Zealand, and cannot pre-treat our bulbs with chemicals or
fumigation to comply with the regulations of some countries.
All bulbs that are exported must be specially cleaned to remove every particle of soil or growing medium. This
incurs a special fee (see below). Since members of the family Amaryllidaceae are shipped with their roots on,
a higher fee would be charged than for bulbs that are dormant, such as Gladiolus or Oxalis.
All international orders must have a phytosanitary certificate. We will not ship bulbs without the necessary
certification, nor will we alter the value of the bulb shipment. We comply strictly with the law. Falsifying records
or shipping without a phytosanitary certificate would be placing our nursery at considerable risk. Packages are
sent with the invoice and the phytosanitary certificate pasted to the outside of the box.
FEES AND COSTS FOR INTERNATIONAL ORDERS
Minimum order amount: $ 100.00
Phytosanitary certificate: $ 65.00
Preparation fee: $ 15.00 - $250.00 (For cleaning the bulbs for inspection)
Shipping costs: Determined at time of shipment.
of the World